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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will show up. It comprises elaborate information about all the operations that you can perform on the page in question. Each context menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide library of tutorial videos clarifying how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual people and offers practical solutions. We periodically "revamp" our FAQ database with new entries in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, we have a great team of customer service technicians available 24-7-365 and ready to help you with any issue. Each trouble ticket you submit will be responded to within 60 minutes (the average support ticket response time is only twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 326220

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com